If you’ve ever got any inquiries related to your web hosting plan or you experience a problem with your sites, you’ll need to touch base with the hosting company’s client support team. It may not make any difference how swiftly they’ll answer when you have a question of a generic nature, but an issue like a failed web app update, for example, may lead to your site becoming broken or unreachable on the web. And the longer you wait for the support team to get back to you, the longer the website will be down. In case you offer goods or services online, any downtime will influence your website in a bad way and you can lose current or prospective clients. Many hosting providers, mainly resellers, answer emails and support tickets within twenty four hours, but in the e-world that is much too long, since clients will scarcely ever go back to a site that’s not functioning correctly for lengthy stretches of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed max reaction time for any technical support ticket that you open or any e-mail that you write is only 60 minutes, even if you contact us during weekends and national holidays. Whatever the nature of your inquiry or problem might be, we will lend a helping hand immediately and will provide you with the required info to troubleshoot any problem with your websites. The actual response time commonly doesn’t surpass 15-20 minutes, which suggests that you can just forget about waiting around for hours on end to get a problem resolved or what’s even worse than that – waiting around a whole day only to receive a reply that more information is required whilst nothing is solved. We’ll assist you in a timely fashion since we understand precisely how valuable time can be in the dynamic Internet sphere. The 60-minute response time guarantee applies to any billing or technical inquiry that you might have concerning our cloud website hosting.