If you have ordered a hosting plan and you’ve got some inquiries regarding a given function/feature, or if you have run into a certain challenge and you need support, you should be able to contact the respective client care staff. All hosting providers deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, since the best way to handle a problem most often is to send a ticket. This kind of correspondence renders the responses exchanged by both sides easy to follow and enables the customer service staff members to escalate the situation in case, for example, a sysadmin should step in. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you need to use at least two separate accounts to get in touch with the customer care team and to actually administer the hosting space. Non-stop switching from one account to another could often be a nuisance, not to mention the fact that it takes lots of time for the vast majority of web hosting providers to process the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting come bundled with an integrated support ticket system, which is an indivisible part of our custom Hepsia Control Panel. In contrast with other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in the exact same place – invoices, website files, emails, trouble tickets, etc., avoiding the necessity to go through different systems. If you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just several mouse clicks without the need to log out of your hosting Control Panel. In the meantime, you can select a category and our system will present you with a number of informative articles, which will give you more information and which may help you fix any particular problem even before you post a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.